IT Outsourcing IT care.
Comprehensive IT care for your business.
Immediate response and individual approach is a guarantee,
that comprehensive IT service for companies brings.
Immediate response and individual approach is a guarantee,
that comprehensive IT service for companies brings.
Outsourcing IT care is a guarantee of your company’s success and IT security!
Small and medium-sized enterprises rely on Hakon Software in their choice of IT outsourcing company and comprehensive IT services for business.
At Hakon Software, we guarantee a unique approach to individual customer needs in the field of IT and IT support of a dedicated team of IT specialists. Hakon Software’s mission is IT service for companies and comprehensive IT care as IT outsourcing according to our client’s business strategy.
IT Outsourcing IT care is the continuity of work, remote support of users and service of the company’s computer equipment.
For each task, we select qualified engineers with the necessary experience to perform the assigned work.
Staff availability
Remote support
IT Outsourcing IT care from Hakon Software is to support our IT department. Thanks to the remote support service, we are able to see and assess a failure on a given device from anywhere. It is not only a great facilitation of the service and customer’s work, but in the event of a failure, immediate reaction and quick intervention that allows you to diagnose where the problem lies and how to solve it. The IT care guaranteed to you by Hakon Software as part of the IT outsourcing service is the certainty of security, immediate action and professional support at the level of IT service.
SLA agreement
Guaranteed service agreement in the form of SLA, which precisely defines the framework of our cooperation and IT service, determines the response time, service time and the maximum time to rectify the fault, a also specifies communication channels and priorities for the performance of activities. Such a contract is cost-predictable, and you you avoid the hassle of the availability of IT, or the limitations related to holidays or diseases. Comprehensive IT support for companies in the form of IT outsourcing is an IT service tailored to the individual needs of the client. IT outsourcing is the best solution for companies that value security and peace of mind. Hakon Software is a leading IT company that provides IT services and IT outsourcing for business at the highest level.
Knowledge and experience
Hakon Software is primarily a team of specialists and engineers. IT service for companies and IT care according to our client’s business strategy is the mission of Hakon Software. Our clients can count on professional IT service based on knowledge and experience. We work with confidential and sensitive data on a daily basis, and as of 2019, we operate in accordance with the international ISO 27001 standard.
Over the years we have built image of a trustworthy, reliable and highly competent business partner in the IT industry . Among our clients are companies with whom we started working more than 20 years ago, offering IT services, primarily comprehensive IT outsourcing services, and we have been actively supporting them in their chosen strategy until now.
Staff availability
By choosing comprehensive IT services, you can be sure that you will always receive IT support from our engineers. Computer hardware failure, the printer refused to obey, the websites work slower, the system stopped working, and your IT specialist is on vacation and on vacation abroad? With It outsourcing, you can count on immediate response time. Stop worrying about a full-time job, holidays, sick leaves and use the IT support of the Hakon Software team today!
What are the benefits of IT outsourcing?
Find out why you should trust IT specialists!
IT outsourcing is a strategy that brings many benefits to companies, regardless of their size or industry. By choosing to work with a professional IT company such as Hakon Software, companies can count on:
1. Cost savings
Hiring an in-house IT department involves high expenses for recruitment, training and employee retention. Outsourcing allows you to pay only for services actually performed, which is more economical.
2. Flexibility and scalability
Companies can tailor the scope of IT services to meet their current needs, using them when they are really needed, without having to constantly hire specialists.
3. Access to expertise
A professional IT company has a team of experts in various fields, allowing access to the latest technologies and solutions without investing in expensive training.
4. Enhance data security
An IT company like Hakon Software takes care of the security of its customers’ IT systems by implementing reliable infrastructure and data protection solutions.
5. Quick response to failures
With IT outsourcing, companies can count on immediate assistance in case of technical problems, which minimizes downtime.
6. Focus on key areas
Outsourcing IT allows companies to focus on their core business objectives while technology issues are managed by specialists.
How do we implement IT outsourcing IT care for companies?
The success of our clients is our success!
IT outsourcing and IT services and some of their areas can be standardized, and some require an individual approach. Each company is different and therefore unique. Our comprehensive IT service for companies is tailored to the client and his business strategy. From the very beginning of our cooperation, we try to get to know your mission and company development plans in order to provide IT services at the highest level, supporting your company. IT support and IT outsourcing from Hakon Software is what you are looking for!
We provide IT outsourcing in full or partial variants . The best form of long-term cooperation is guaranteed service contract in form of SLA, which defines the framework of IT service, specifies the time of service and maximum time of fault removal, and also specifies the channels of communication and priorities of performing activities. Such a contract is cost predictable, that is, the costs associated with IT care are known and the hassle of IT availability is avoided. The problems of the company’s IT department, emergency response time, limitations related to vacations or sick leave disappear. In under such an agreement, we are guaranteed the support of a team of specialists and readiness to implementation of additional projects i orders. An SLA is a guarantee of a specified and individually tailored IT support contract.
It is also possible to contract for individual lines of support such as. the first line, which will provide end-user support and helpdesk; the second line, which will ensure the continuity of common systems, and service desk and the third line, which will provide vendor support for patches and critical errors.
Partial IT service for companies
Partial IT outsourcing for companies means separating specific areas of responsibility for IT infrastructure, clearly defining the people or entities responsible for individual services and systems, and concluding care agreements preferably in an SLA variant that guarantees an adequate level of IT service.
In partial IT outsourcing, it is possible to separate care of individual IT areas such as end devices (computers, smartphones, tablets, printers), servers and services, networks and security.
In partial IT outsourcing, it is possible to separate care of individual IT areas such as end devices (computers, smartphones, tablets, printers), servers and services, networks and security.
Comprehensive IT service for companies
Comprehensive IT support for your company and taking care of your IT area involves transferring all the competencies of your IT department to our company. In this scenario, we are your IT, but cooperation with IT department is carried out in B2B form. Contact us and find out the best scope of Hakon Software’s IT service for your company!
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Frequently asked questions
If you want to reduce costs, time and business continuity of your business, this service is for you. Outsourcing IT care will provide you with IT continuity without worrying about the full-time, vacation and sick leave of your company’s IT employee.
The basic package of IT outsourcing services includes an initial audit and corrective action tips, a 5-hour service package, a monthly remote server inspection with backup verification, SOS support via an encrypted connection, 24/7 monitoring of server and internet connection parameters.
The customer receives a report of the work performed each month and information on the state of the IT infrastructure with each invoice. Depending on the needs, we can report in detail on the state of the application, hardware, data security, warranty, replacement hardware access and license usage.
IT outsourcing is used by both small companies and large enterprises in various industries. Outsourcing IT care at Hakon Software supports manufacturing, service, medical and logistics companies, among others.
Opinions of our clients
If you need references or want to read the opinions of our clients, please contact us by e-mail at info@hakon.pl . We will be happy to provide you with references that will confirm the high quality of our services.
We are proud of our achievements and successes, and above all, of the trust our customers place in us. Therefore, we are open to any inquiries and suggestions that will allow us to further refine our services and meet your expectations.
We invite you to contact us and to familiarize yourself with our offer. We are sure that with us you will achieve your goals and implement your projects successfully!