IT outsourcing.

Comprehensive Information Technology care for your business.
Immediate reaction and individual approach is a guarantee,
provided by comprehensive IT support services for companies.

Cooperation with Hakon Software is a guarantee of success and IT security of your company!
Small and medium-sized enterprises put Hakon Software in the first place when choosing a company offering IT services for business.

At Hakon Software, we guarantee a unique approach to individual customer needs in the field of IT and IT support of a dedicated team of IT specialists. Hakon Software’s mission is IT service for companies and comprehensive IT care as IT outsourcing according to our client’s business strategy .

As part of IT outsourcing, we offer business continuity, remote user support and maintenance of company computer equipment.
For each task, we select qualified engineers with the necessary experience to perform the entrusted works.

Remote supportSLA agreementKnowledge and experienceStaff availability

Remote support

As part of IT outsourcing, you can count on the support of the IT department. Thanks to the remote support service, we are able to see and assess a failure on a given device from anywhere. It is not only a great facilitation of the service and customer’s work, but in the event of a failure, immediate reaction and quick intervention that allows you to diagnose where the problem lies and how to solve it. The IT care guaranteed to you by Hakon Software as part of the IT outsourcing service is the certainty of security, immediate action and professional support at the level of IT service.

SLA agreement

Guaranteed service agreement in the form of SLA, which precisely defines the framework of our cooperation and IT service, determines the response time, service time and  the maximum time to rectify the fault, a  also specifies communication channels and  priorities for the performance of activities. Such a contract is cost-predictable, and you  you avoid the hassle of  the availability of IT, or the limitations related to  holidays or  diseases. Comprehensive IT support for companies in the form of IT outsourcing is an IT service tailored to the individual needs of the client. IT outsourcing is the best solution for companies that value security and peace of mind. Hakon Software is a leading IT company that provides IT services and IT outsourcing for business at the highest level.

Knowledge and experience

Hakon Software is primarily a team of specialists and engineers. IT service for companies and IT care according to our client’s business strategy is the mission of Hakon Software. Our clients can count on professional IT service based on knowledge and experience. We work every day on the basis of confidential and sensitive data, and since 2018 we operate in accordance with the international ISO 27001 standard. 
Over the years we have built image of a trustworthy, reliable and highly competent business partner in the IT industry . Our clients include companies with whom we started cooperation over 15 years ago, offering IT services, primarily comprehensive IT services as part of IT outsourcing, and so far we have been actively supporting them in their strategy.

Staff availability

By choosing comprehensive IT services, you can be sure that you will always receive IT support from our engineers. Computer hardware failure, the printer refused to obey, the websites work slower, the system stopped working, and your IT specialist is on vacation and on vacation abroad? As part of the IT outsourcing, you can count on immediate response time and, most advantageously, reduced costs associated with an additional job. Stop worrying about a full-time job, holidays, sick leaves and use the IT support of the Hakon Software team today!

IT outsourcing,
comprehensive IT support for companies

The success of our clients is our success!

IT outsourcing and IT services and some of their areas can be standardized, and some require an individual approach. Each company is different and therefore unique. Our comprehensive IT service for companies is tailored to the client and his business strategy. From the very beginning of our cooperation, we try to get to know your mission and company development plans in order to provide IT services at the highest level, supporting your company. IT support and IT outsourcing from Hakon Software is what you are looking for!

We provide IT outsourcing in a full or partial variant. The best form of long-term cooperation is  guaranteed service contract in  SLA form , which  defines the IT support framework, determines the service time and  the maximum time to rectify the fault, a also specifies communication channels and  priorities for the performance of activities. Such an agreement is predictable in terms of costs, we anticipate the costs related to IT care and  we avoid the hassle of  IT availability. The problems of the company’s IT department, the response time to a failure, and limitations related to  holidays or  diseases. In  under such an agreement, we are guaranteed the support of a team of specialists and  readiness to  implementation of additional projects i  orders. The SLA is a guarantee of a specific and individually tailored IT service agreement.
A contract for  support for individual support lines, such as help desk of first line that will provide end-user support and help desk the second line on site that will ensure the continuity of operation of common systems, and service help desk third line on site which will provide care for producers in case of amendments and critical errors.

Partial IT service for companies

Partial IT support for companies means the separation of specific areas of responsibility for  IT infrastructure, clearly defining the persons or entities responsible for  individual services i  systems and  conclusion of care contracts preferably in  SLA variant, which  guarantees an appropriate level of IT service.
In  under partial IT outsourcing, it is possible to separate care over  individual IT areas, such as  end devices (computers, smartphones, tablets, printers), servers and  services, networks and  security.

Comprehensive IT service for companies

Comprehensive IT service for the company and taking care of  the area of IT lies in  handing over to  our company has all the competences of the IT department. In  in this scenario, we are your IT specialist, but  cooperation with  IT department is implemented in  B2B form. Contact us and find out about the best scope of Hakon Software IT services in your company!

Opinions of our clients

If you need references or want to read the opinions of our clients, please contact us by e-mail at . We will be happy to provide you with references that will confirm the high quality of our services. 
We are proud of our achievements and successes, and above all, of the trust our customers place in us. Therefore, we are open to any inquiries and suggestions that will allow us to further refine our services and meet your expectations. 
We invite you to contact us and to familiarize yourself with our offer. We are sure that with us you will achieve your goals and implement your projects successfully! 

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Frequently asked questions

Does my company need IT outsourcing?

If you want to reduce costs, time and business continuity of your business, this service is for you. IT care will ensure the continuity of work in terms of IT, without worrying about the full-time job, holidays and sick leave of an IT employee in your company.

What is included in the basic package of IT care and support services at Hakon Software?

The basic package of IT outsourcing services includes an initial audit and corrective action tips, a 5-hour service package, a monthly remote server inspection with backup verification, SOS support via an encrypted connection, 24/7 monitoring of server and internet connection parameters.

How will you be sure how many hours have been used for IT support?

The customer receives a report of the work performed each month and information on the state of the IT infrastructure with each invoice. Depending on the needs, we can report in detail on the state of the application, hardware, data security, warranty, replacement hardware access and license usage.

Our partners

At Hakon Software  we believe that achieving success is easier with the support of trusted partners. We work closely with leading technology and IT security companies. We also do not forget about supporting sports and cultural initiatives.

They trusted us

Let’s start cooperation!

Use our experience in the IT market and find out how we can help your company.

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