Immediate reaction and individual approach is a guarantee,
provided by comprehensive IT support services for companies.
Cooperation with Hakon Software is a guarantee of success and IT security of your company!
Small and medium-sized enterprises put Hakon Software in the first place when choosing a company offering IT services for business.
At Hakon Software, we guarantee a unique approach to individual customer needs in the field of IT and IT support of a dedicated team of IT specialists. Hakon Software’s mission is IT service for companies and comprehensive IT care as IT outsourcing according to our client’s business strategy .
As part of IT outsourcing, we offer business continuity, remote user support and maintenance of company computer equipment.
For each task, we select qualified engineers with the necessary experience to perform the entrusted works.
As part of IT outsourcing, you can count on the support of the IT department. Thanks to the remote support service, we are able to see and assess a failure on a given device from anywhere. It is not only a great facilitation of the service and customer’s work, but in the event of a failure, immediate reaction and quick intervention that allows you to diagnose where the problem lies and how to solve it. The IT care guaranteed to you by Hakon Software as part of the IT outsourcing service is the certainty of security, immediate action and professional support at the level of IT service.
Guaranteed service agreement in the form of SLA, which precisely defines the framework of our cooperation and IT service, determines the response time, service time and the maximum time to rectify the fault, a also specifies communication channels and priorities for the performance of activities. Such a contract is cost-predictable, and you you avoid the hassle of the availability of IT, or the limitations related to holidays or diseases. Comprehensive IT support for companies in the form of IT outsourcing is an IT service tailored to the individual needs of the client. IT outsourcing is the best solution for companies that value security and peace of mind. Hakon Software is a leading IT company that provides IT services and IT outsourcing for business at the highest level.
Hakon Software is primarily a team of specialists and engineers. IT service for companies and IT care according to our client’s business strategy is the mission of Hakon Software. Our clients can count on professional IT service based on knowledge and experience. We work every day on the basis of confidential and sensitive data, and since 2018 we operate in accordance with the international ISO 27001 standard.
Over the years we have built image of a trustworthy, reliable and highly competent business partner in the IT industry . Our clients include companies with whom we started cooperation over 15 years ago, offering IT services, primarily comprehensive IT services as part of IT outsourcing, and so far we have been actively supporting them in their strategy.
By choosing comprehensive IT services, you can be sure that you will always receive IT support from our engineers. Computer hardware failure, the printer refused to obey, the websites work slower, the system stopped working, and your IT specialist is on vacation and on vacation abroad? As part of the IT outsourcing, you can count on immediate response time and, most advantageously, reduced costs associated with an additional job. Stop worrying about a full-time job, holidays, sick leaves and use the IT support of the Hakon Software team today!
IT outsourcing and IT services and some of their areas can be standardized, and some require an individual approach. Each company is different and therefore unique. Our comprehensive IT service for companies is tailored to the client and his business strategy. From the very beginning of our cooperation, we try to get to know your mission and company development plans in order to provide IT services at the highest level, supporting your company. IT support and IT outsourcing from Hakon Software is what you are looking for!
We provide IT outsourcing in a full or partial variant. The best form of long-term cooperation is guaranteed service contract in SLA form , which defines the IT support framework, determines the service time and the maximum time to rectify the fault, a also specifies communication channels and priorities for the performance of activities. Such an agreement is predictable in terms of costs, we anticipate the costs related to IT care and we avoid the hassle of IT availability. The problems of the company’s IT department, the response time to a failure, and limitations related to holidays or diseases. In under such an agreement, we are guaranteed the support of a team of specialists and readiness to implementation of additional projects i orders. The SLA is a guarantee of a specific and individually tailored IT service agreement.
A contract for support for individual support lines, such as help desk of first line that will provide end-user support and help desk the second line on site that will ensure the continuity of operation of common systems, and service help desk third line on site which will provide care for producers in case of amendments and critical errors.
Partial IT service for companies
In under partial IT outsourcing, it is possible to separate care over individual IT areas, such as end devices (computers, smartphones, tablets, printers), servers and services, networks and security.
Comprehensive IT service for companies
We are glad that we found a partner such as Hakon Software, who understands and supports our vision and mission.
Due to the fact that the projects they implement are of high quality and meet our expectations, we will certainly continue and recommend cooperation. “
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Frequently asked questions
If you want to reduce costs, time and business continuity of your business, this service is for you. IT care will ensure the continuity of work in terms of IT, without worrying about the full-time job, holidays and sick leave of an IT employee in your company.
The basic package of IT outsourcing services includes an initial audit and corrective action tips, a 5-hour service package, a monthly remote server inspection with backup verification, SOS support via an encrypted connection, 24/7 monitoring of server and internet connection parameters.
The customer receives a report of the work performed each month and information on the state of the IT infrastructure with each invoice. Depending on the needs, we can report in detail on the state of the application, hardware, data security, warranty, replacement hardware access and license usage.
At Hakon Software we believe that achieving success is easier with the support of trusted partners. We work closely with leading technology and IT security companies. We also do not forget about supporting sports and cultural initiatives.
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