At Hakon, we guarantee a unique approach and IT support from a dedicated team of IT specialists.
As part of IT outsourcing, we offer remote user support as well as service of company computer equipment.
For each task, we select qualified engineers with the necessary experience to perform the entrusted works.
Thanks to the remote support service, we are able to see and assess a failure on a given device from anywhere. It is not only a huge facilitation of the service and client’s work, but also a quick intervention that allows you to diagnose where the problem lies and how to solve it.
A guaranteed service agreement in the form of an SLA, which precisely defines the framework of our cooperation, defines service times and the maximum time to rectify the fault, a also specifies communication channels and priorities for the performance of activities. Such a contract is cost-predictable, and you you avoid the hassle of the availability of IT, or the limitations related to holidays or diseases.
Hakon Software is primarily a team of specialists and engineers. Our clients can count on professional IT service based on knowledge and experience. We work every day on the basis of confidential and sensitive data, and since 2018 we operate in accordance with the international ISO 27001 standard.
By choosing comprehensive IT support, you can be sure that you will always receive IT support from our engineers. The printer refused to obey, the system stopped working, and your IT specialist is on vacation and on vacation abroad? Stop worrying about employment, holidays, sick leave and trust the Hakon Software team today!
In outsourcing IT services, certain areas can be standardized and some require an individual approach. Each company is different and therefore unique.
Our comprehensive IT service is tailored to the client and his business strategy. From the very beginning of our cooperation, we try to get to know your mission and company development plans in order to provide services at the highest level, supporting your company.
We provide IT outsourcing in a full or partial variant. The best form of long-term cooperation is guaranteed service contract in SLA form , which defines its framework, determines service times and the maximum time to rectify the fault, a also specifies communication channels and priorities for the performance of activities. Such an agreement is cost-predictable and we avoid the hassle of IT availability, no has also limitations associated with holidays or diseases. In under such an agreement, we are guaranteed the support of a team of specialists and readiness to implementation of additional projects i orders.
A contract for support for individual support lines, such as first line that will provide end-user support and helpdesk; the second line that will ensure the continuity of operation of common systems, and service desk i third line which will provide care for producers in case of amendments and critical errors.
Partial IT support
In under partial outsourcing, it is possible to separate care over individual IT areas, such as end devices (computers, smartphones, tablets, printers), servers and services, networks and security.
Comprehensive IT service
We are glad that we found a partner such as Hakon Software, who understands and supports our vision and mission.
Due to the fact that the projects they implement are of high quality and meet our expectations, we will certainly continue and recommend cooperation. “
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Frequently asked questions
If you want to reduce costs, time and business continuity of your business, this service is for you. IT care will ensure the continuity of work in terms of IT, without worrying about the full-time job, holidays and sick leave of an IT employee in your company.
The basic package of IT outsourcing services includes an initial audit and corrective action tips, a 5-hour service package, a monthly remote server inspection with backup verification, SOS support via an encrypted connection, 24/7 monitoring of server and internet connection parameters.
The customer receives a report of the work performed each month and information on the state of the IT infrastructure with each invoice. Depending on the needs, we can report in detail on the state of the application, hardware, data security, warranty, replacement hardware access and license usage.
At Hakon Software we believe that achieving success is easier with the support of trusted partners. We work closely with leading technology and IT security companies. We also do not forget about supporting sports and cultural initiatives.
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