IT systems integration – automation, security, efficiency.
What is IT systems integration?
Integration of IT systems is a key process that enables the merging of disparate data into one cohesive ecosystem. As a result, companies gain the ability to effectively exchange data between different systems, leading to process automation and better information management. As a result, an integrated IT system allows the creation of a unified database and a more complete picture of a company’s operations, which is essential for making accurate and timely business decisions.
The best known IT systems in companies are CRM (customer relationship management) and ERP (enterprise resource planning) systems. Integration of these and other systems is primarily aimed at improving the efficiency and quality of operations, while reducing the costs associated with maintaining multiple independent systems. For companies using multiple non-integrated systems, the process eliminates the need to manually enter data into each system individually, which not only saves time, but also minimizes the risk of making mistakes when entering the same data multiple times.
Integration of information systems offers an excellent solution to data dispersion problems and smooths the transfer of data between different systems. This allows companies to avoid data duplication and simplify their business processes. Integrated systems allow the automation of many tasks, such as updating customer information or synchronizing inventory, leading to savings in time and resources. This allows companies to operate more efficiently and competitively in the market.

What is systems integration?
The process of integrating systems can vary depending on the complexity, amount and types of data. In simple cases, integration at the level of one of the systems is enough, which can be accomplished quickly and efficiently.
The basis of information systems integration is usually the exchange of data via APIs (Application Programming Interface). APIs are software modules created to enable and control the exchange of data between different systems. They make it possible to properly format and process newly added records. APIs ensure that data meets certain communication standards, which prevents the transmission of incorrect or incomplete information. On the other hand, if the API is not available, a “scraper” can be used, which is able to retrieve any information from the site and simulate human behavior or direct reading of data from the system’s database.
There are two basic types of IT systems integration:
- One-way integration: This involves one system sending data and the other receiving it. This is a simple solution, suitable for cases where data must be sent in one direction.
- Two-way integration: In this model, the systems complement each other’s data resources, meaning that both systems can both send and receive information. Such integration is more advanced and allows for dynamic data management in real time.
If you’re looking for a comprehensive solution to integrate your company’s IT systems, Hakon Software can help you customize the tools that best suit your needs, ensuring efficient and secure data management.

Why invest in IT system integrations?
1. increase operational efficiency Integration of systems allows automation of many processes that previously required manual data entry.
2 Cost reduction You reduce costs associated with maintenance, technical support and staff training. What’s more, you avoid costly errors resulting from manual data processing and duplication in different systems.
3 Improve data accuracy and consistency When all systems are integrated with each other, data is automatically synchronized and updated in real time.
4 Better cooperation between departments Whether it’s sales, marketing, logistics or accounting departments, everyone is working on the same up-to-date data.
5 Faster and better decision-making Access to integrated, up-to-date data allows for faster and more informed decision-making.
6 Scalability and flexibility When a company grows or introduces new technologies, integrated systems can be easily expanded and adapted to meet new needs without costly and time-consuming changes to the IT infrastructure.
7 Improve data security Centralization and automation of data flow enables better management of information security.

What are the costs of IT systems integration?
Integrating IT systems requires a financial outlay that can pay off through optimization and time savings, but the amount of cost and payback time can vary depending on several key factors. Here’s what to consider:
- Integration method: Integration via API is often more cost-effective and less problematic, as the API allows seamless interconnection of different systems, minimizing the need for extensive changes to the existing IT infrastructure. In contrast, integrating directly with a database can be more complex and costly, as it requires careful analysis and synchronization of data.
- Scope of data exchange: The greater the amount of data that must be exchanged between systems, the more complicated the integration process becomes, which can increase costs. Analyzing your company’s exact data exchange needs will help estimate potential costs and avoid unforeseen expenses.
- Direction of data exchange: Depending on whether the data exchange is unidirectional or bidirectional, costs can vary. Two-way integration, in which systems update each other, usually requires a more complex process.
- Degree of documentation of systems: If the systems you want to integrate are well documented and have APIs available, the integration process will be simpler and less expensive. Otherwise, a lack of documentation can significantly increase costs due to the need for additional analysis and customization.
- Number of systems to integrate: The more systems that need to be integrated, the higher the total cost will be. Each additional system introduces new variables that can complicate the process and increase the time required.
Before you decide to integrate your systems, together we will help you analyze the above factors to estimate the potential costs and benefits. This will help you choose the solution that best suits your needs and budget. Contact us by clicking here!
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Frequently asked questions
The most common challenges include:
- Scalability: Some integration methods can be difficult to scale effectively
- Technological Complexity: Integrating IT systems developed on different technologies and platforms can be complicated due to differences in protocols, data formats, and system architectures.
- Security: Consolidating data in one place can increase risks related to data protection, making it essential to implement appropriate security measures.
No, not every system can be directly integrated with another, although there are solutions that enable the integration of most systems. Challenges in integration can arise from factors such as:
- Closed Architectures: Some older systems, known as “legacy systems,” may be closed and lack APIs or other methods for seamless integration with modern technologies.
- Lack of Standard Support: Systems that do not support widely accepted protocols or data formats (e.g., JSON, XML) may require additional tools or middleware to transform and transfer data.
- Technological Differences: Systems may be built on different technological platforms, use different programming languages, databases, or authentication methods, which can complicate the integration process.
- Lack of Documentation or Technical Support: In some cases, the absence of proper documentation or technical support from system providers can pose significant barriers to integration.
In practice, each integration case must be analyzed individually to identify potential challenges and determine how they can be addressed.
Yes, system integration is a dedicated department at Hakon Software, specializing in this field. We have extensive experience integrating various systems, including those tailored to specific industries such as laboratory, logistics, and medical sectors.
We customize solutions to meet individual client needs, ensuring data consistency and operational security. Additionally, we provide technical support after project completion, guaranteeing that system integration functions efficiently and without disruptions.

Opinions of our clients
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